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NetEngine IAD User Guide
This chapter describes procedures for troubleshooting and diagnosing
problems that may be associated with the IAD.
Diagnostics are destructive, and may result in loss of connection to
network or voice gateway. After running diagnostics, reset the IAD to
return to normal working order.
This chapter contains the following topics:
Using the Diagnostics menu (page 260)
Performing POTS diagnostics (page 260)
Performing SDSL diagnostics (page 265)
Performing ISDN-BRI diagnostics (page 266)
14. Troubleshooting and
Diagnostics
NOTE
When the IAD prompts you for input, the current value is
displayed in parentheses. To conveniently accept the current
value, just press Enter.
- User Guide 1
- Version 3.5 1
- Table of Contents 3
- Chapter 3 Administration 4
- Chapter 4 WAN Configuration 4
- Chapter 11 NAT Configuration 8
- Chapter 12 IAD Reports 9
- Preface xiv 13
- Preface xv 14
- Regulatory 15
- Industry Canada Notice 16
- IAD SOC/REN USOC FIC 16
- Declaration of Conformity: 17
- Preface xix 18
- Preface xx 19
- 1. Introduction 20
- Interfaces 21
- NetEngine 21
- 6000 IAD 21
- LED Description 22
- Rear Panel Connectors 23
- 7000 IAD 24
- Introduction 7 26
- Introduction 8 27
- 2. Quick Start Guide 28
- Unpacking 29
- Installing 29
- Connect 30
- Terminal 30
- Emulator 30
- Power Up the IAD 31
- Quick Start Guide 13 32
- Quick Start Guide 14 33
- Resetting 34
- Connecting 35
- Using the 36
- Quick Start Guide 18 37
- Entering Settings and Values 38
- Ethernet LAN Connection 39
- WAN Connections 39
- USI Connection (7200, 7300) 40
- Telephone Connections 40
- Confirming 41
- 3. Administration 42
- Security 43
- Changing a Password 44
- Administration 26 45
- Administration 28 47
- Setting Up 48
- Enabling SNMP via IP and EOC 49
- Disabling SNMP via IP and EOC 49
- Configuring the System Name 50
- Administration 32 51
- Upgrading 52
- Verifying the Upgrade 53
- Setting up 54
- Your LAN 54
- Connection 54
- Utilities 55
- Using Trace Route 56
- Setting up the USI Port 56
- Managing Configuration Files 57
- Saving System Settings 58
- Displaying the Event Log 58
- Administration 40 59
- File System 60
- Copying Files 61
- Renaming Files 61
- Deleting Files 61
- Formatting the File System 61
- Displaying Error Dumps 63
- Performing 64
- Transfers 64
- Using File Transfer Utilities 65
- Using the TFTP Server Menu 66
- Derived 67
- Verifying 68
- Administration 50 69
- 4. WAN Configuration 70
- Basic WAN 71
- WAN Configuration 53 72
- WAN Configuration 56 75
- Selecting ATM or Frame Relay 76
- TDM Voice 77
- WAN Configuration 59 78
- Selecting 79
- G.SHDSL 80
- Selecting CPE or CO Mode 81
- Selecting the Line Rate 81
- Interface— 82
- WAN Configuration 66 85
- Setting SDSL Speed Manually 86
- Setting SDSL Interface Mode 86
- Using the Debug Menu 87
- Interface to 89
- T1 or E1 89
- Switching from T1 to E1 90
- Switching from E1 to T1 90
- Setting Line Build Out 92
- Selecting B8ZS or AMI 92
- Configuring Loopback 92
- WAN Configuration 74 93
- WAN Configuration 75 94
- Configuring S-Bits 96
- WAN Configuration 78 97
- WAN Configuration 79 98
- WAN Configuration 80 99
- ATM PVCs 100
- NetEngine IAD User Guide 101
- WAN Configuration 82 101
- Modifying a PVC 102
- Encapsulation) 103
- WAN Configuration 85 104
- WAN Configuration 86 105
- Setting up AAL1/CES 106
- Setting up AAL2/LES 107
- Deleting a PVC 108
- Showing Current PVCs 108
- Configuring 109
- Configuring the F4 OAM Type 110
- Sending OAM Loopback 110
- Configuring EmptyCells 111
- Adding a DLCI 113
- WAN Configuration 95 114
- Deleting a DLCI 115
- Displaying Current DLCIs 115
- WAN Configuration 98 117
- WAN Configuration 99 118
- WAN Configuration 100 119
- Toggling CMCP Debugging 120
- Quick Con 121
- 5. Router Configuration 122
- Router Configuration 104 123
- Configur 124
- Router Configuration 107 126
- Unconfig 127
- IP Address 127
- Setting the 128
- Maximum 128
- Transmis 128
- Enabling 129
- Disabling 129
- Setting the RIP Version 130
- Managing 131
- Static and 131
- Default 131
- Router Configuration 114 133
- Router Configuration 115 134
- Router Configuration 116 135
- Router Configuration 117 136
- Router Configuration 118 137
- Router Configuration 119 138
- Router Configuration 120 139
- T1/E1 Output Filters: Enabled 140
- Copying Filters for Editing 141
- Copying a Filter 142
- Router Configuration 125 144
- Compress 145
- Router Configuration 127 146
- Router Configuration 128 147
- 6. Bridge Configuration 148
- Bridge Configuration 130 149
- Bridging 151
- Bridge Configuration 133 152
- Bridge Configuration 134 153
- Bridge Configuration 135 154
- Bridge Configuration 136 155
- Bridge Configuration 137 156
- Deleting a 157
- Forwarding 157
- Database 157
- 7. Voice Path 158
- Configuration 158
- Voice Path Configuration 140 159
- Setting 161
- Jitter Delay 161
- Displaying 162
- Start Mode 162
- Control 163
- Voice Path Configuration 145 164
- Setting Idle 165
- Voltage 165
- Voice Path Configuration 147 166
- Loop Gain 167
- Displaying Loop Gain Settings 168
- Country 169
- Embedded 170
- Displaying MGCP Statistics 171
- Debugging MGCP 171
- Removing a Connection 171
- Port Administration 172
- Voice Path Configuration 154 173
- Com Call 174
- Voice Path Configuration 156 175
- CopperCom Debug Control 176
- JetStream 177
- Settings 177
- Configuring Trace Settings 178
- Displaying the IAD State 178
- Resetting Statistics 179
- Manual Configuration 181
- Voice Path Configuration 163 182
- Debugging AAL2/LES Gateways 183
- LES CCS 184
- Viewing AAL2/LES Statistics 185
- Voice Path Configuration 167 186
- Voice Path Configuration 168 187
- 8. Firewall Configuration 188
- Firewall Configuration 170 189
- 9. DHCP Server 190
- DHCP Server Configuration 172 191
- DHCP Server Configuration 173 192
- Parameters 193
- DHCP Server Configuration 176 195
- Statistics 197
- Field Description 197
- Table 9–4. DHCP Entry Details 198
- Value Description 198
- DHCP Server Configuration 180 199
- 10. Multicast 200
- Multicast Configuration 182 201
- Multicast Configuration 183 202
- Adding a 203
- Multicast 203
- Routing 203
- Multicast Configuration 185 204
- Multicast Configuration 186 205
- Neighbor 206
- Multicast Configuration 188 207
- 11. NAT Configuration 208
- Translation 210
- Report Entry Description 216
- Table 11–6.NAT Alias Table 218
- NAT Configuration 200 219
- 12. IAD Reports 220
- The Report 221
- Current 222
- Parameter Description 223
- Network 225
- IGMP Statistics Report 227
- IP Statistics Report 228
- PIM Statistics Report 230
- - unrecognized codes 230
- - bad checksums 230
- - packets smaller than 230
- TCP Statistics Report 231
- UDP Statistics Report 232
- Clearing Network Statistics 233
- Interface 234
- ARP Statistics Report 235
- Interface Statistics Report 236
- Bridge Statistics Report 237
- DLCI Statistics Report 237
- Table 12–11.DLCI Statistics 238
- ATM PVC Statistics Report 239
- AAL1 CPCS Statistics Report 239
- AAL2 Statistics Report 240
- Common AAL Statistics Report 241
- PPP Statistics Report 244
- Clearing Interface Statistics 244
- DLCIs) 246
- ATM Statistics Report 248
- G2237 xDSL Statistics Report 250
- Ethernet Statistics Report 252
- G7070 ADSL Statistics Report 254
- POTS Statistics Report 255
- BRI Statistics Report 256
- Clearing Media Statistics 256
- Zero All 260
- IAD Reports 242 261
- 13. Command Line 262
- Command Line Interface 244 263
- Command Line Interface 245 264
- Command Line Interface 246 265
- Command Line Interface 247 266
- Command Line Interface 248 267
- Command Line Interface 249 268
- Command Line Interface 250 269
- Command Line Interface 251 270
- Command Line Interface 252 271
- Command Line Interface 253 272
- Command Line Interface 254 273
- Command Line Interface 255 274
- Command Line Interface 256 275
- Command Line Interface 257 276
- Command Line Interface 258 277
- 14. Troubleshooting and 278
- Diagnostics 278
- Performing a Dialup Test 280
- Performing a Hotline Test 280
- Performing a Ring Test 281
- Trouble 286
- 15. Verification 290
- Power-up 291
- Operational 291
- Verification 273 292
- Verification 274 293
- A. Menu Map 294
- Menu Map 276 295
- B. Country Codes 296
- Country Codes 278 297
- C. NetEngine IAD 298
- Specifications 298
- Feature Description 299
- Feature IAD Description 299
- Features 303
- Interface IAD Description 305
- D. Connector Pinouts 308
- Connector Pinouts 290 309
- Pin Signal Pin Signal 310
- Signal RS-530 V.35 RS-449 310
- Connector Pinouts 292 311
- E. Glossary 312
- Glossary 294 313
- Glossary 295 314
- Glossary 296 315
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