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Troubleshooting and Diagnostics 7-1
C HAPTER
7
C
HAPTER
7
T
ROUBLESHOOTING
AND
D
IAGNOSTICS
This chapter describes procedures for troubleshooting and diagnosing
problems that may be associated with the IAD.
Diagnostics are destructive, and may result in loss of connection to network
or voice gateway. After running diagnostics, reset the IAD to return to normal
working order.
NOTICE: When the IAD prompts you for input, the current value is displayed in
parentheses. To conveniently accept the current value, just press Enter.
Using the Diagnostics Menu
All diagnostic tasks are displayed and accessed on the Diagnostics menu,
which is displayed by typing “z” on the Main menu.
Figure 7.1
Diagnostics Menu (Except SDSL Units)
Figure 7.2
Diagnostics Menu (SDSL Units Only)
You may sign on as Supervisor or Network Manager to perform diagnostics
tasks. Options that display in the Diagnostics menu are the same for both
security levels. Type the option and proceed to the appropriate section below.
- Verilink 1
- 8000 Series 1
- 81xx/82xx/83xx/85xx 1
- Reference Manual 1
- Canadian Emissions 3
- Requirements 3
- Table of Contents 11
- Chapter 3 Administration 12
- Chapter 4 Configuration 13
- Chapter 5 Reports 16
- Appendix A Menu Map 17
- Appendix B Specifications 17
- Chapter 8 Verification 17
- Appendix E Glossary 21
- About this Manual 23
- Typographic Conventions 24
- Support from Verilink 25
- Returning a Unit to Verilink 26
- NTRODUCTION 27
- Low POTS Port Features 28
- Figure 1.1 29
- Figure 1.2 29
- 10/100 LAN 30
- Ground, the use of 30
- Figure 1.3 30
- Figure 1.4 30
- Figure 1.5 31
- Figure 1.6 31
- High POTS Port Features 32
- Figure 1.7 33
- 1-8 8000 Series 34
- Introduction 1-9 35
- 1-10 8000 Series 36
- Unpacking the IAD 37
- Installing the IAD 38
- • Connect the IAD to a PC 39
- • Log in to the IAD 39
- • Set the IP address 39
- Figure 2.1 40
- Quick Start Guide 2-5 41
- Figure 2.2 42
- 8308 Available Interfaces 43
- 8208 Available Interfaces 43
- Resetting the IAD 44
- Connecting via Telnet 45
- 2-10 8000 Series 46
- Basic IAD Configuration 47
- Ethernet LAN Connection 48
- WAN Connections 48
- Telephone Connections 48
- Life Line Connection 48
- Confirming Proper Setup 49
- 2-14 8000 Series 50
- DMINISTRATION 51
- Password Configuration Menu 52
- Change User ID 53
- Change User Password 54
- RADIUS Server Settings 54
- Setting Up SNMP 55
- SNMP Configuration Menu 56
- Enable/Disable SNMP via IP 57
- Enable/Disable SNMP via EOC 57
- Configure System Contact 57
- Configure System Name 58
- Configure System Location 58
- Configure SNMP Community 58
- Administration 3-9 59
- SNMP V3 Configuration Menu 60
- LAN Configuration Menu 61
- Upgrading the System 61
- Copying the Source Files 62
- Upgrading via TFTP 62
- Utilities Menu 63
- Ping Utility 64
- Trace Route 64
- Configure Console Baud Rate 64
- Configure Console Timeout 65
- Set System Defaults 66
- Display Event Log 67
- Clear “Last Reset Reason” 67
- Time Menu 67
- NTP Server Menu 68
- Time Zone Menu 68
- Display Configuration File 69
- File System Menu 69
- Type File 70
- Copy File 70
- Rename File 70
- Delete File 70
- File Transfer Menu 71
- Update ACOS [acos.bin] 72
- Update Entire System 72
- File Transfer Utilities 72
- TFTP Server Menu 73
- 3-24 8000 Series 74
- ONFIGURATION 75
- WAN Configuration 76
- Figure 4.1 77
- 4-4 8000 Series 78
- WAN Configuration Menu 79
- Figure 4.4 80
- Figure 4.5 80
- Figure 4.6 80
- Figure 4.7 81
- Figure 4.8 81
- Figure 4.9 81
- SDSL Configuration Menu 82
- IMAS First Speed Option Menu 83
- SDSL Auto Cycle Speed Table 84
- Quick Configuration Menu 85
- T1 Configuration Menu 86
- Select T1 Frame Mode Menu 86
- Select Line Build Out Menu 87
- Channel Configuration Menu 88
- Select Tx Clock Source Menu 89
- E1 Configuration Menu 90
- E1 Frame Mode Menu 90
- Configure S-Bits Menu 91
- Select Loopback Configuration 91
- ADSL Configuration Menu 93
- ADSL Standards Menu 94
- SHDSL Configuration Menu 94
- USI Configuration Menu 95
- Configure Datalink Protocol 96
- Configuration 4-23 97
- Configure ATM PVCs 98
- Figure 4.36 99
- Figure 4.37 99
- Figure 4.38 100
- Figure 4.39 100
- AAL2 Audio Profile Format 101
- PPP Authorization Menu 102
- IPCP Configuration Menu 102
- Configuration 4-29 103
- Configure ATM Options 104
- Configure DLCIs 105
- Figure 4.47 106
- Figure 4.48 106
- Figure 4.49 106
- Figure 4.50 107
- Configure Frame Relay Options 108
- Configure Fragmentation 109
- CopperMountain DSLAMs 110
- Figure 4.56 111
- Figure 4.57 111
- Router Configuration 112
- Router Configuration Menu 113
- Configure Port IP Address 114
- Unconfigure Port IP Address 115
- 4-42 8000 Series 116
- Router Modification Menu 117
- Enable/Disable RIP 118
- Configure RIP Version by Port 119
- Configure DNS Client 120
- Configure DHCP Client 121
- Configure DHCP Relay 121
- Configure Telnet Server Port 122
- Configure IP QoS 123
- Configure IP Filtering 123
- Figure 4.66 124
- Figure 4.67 124
- Configure Domain Name 125
- Configure Host Name 126
- Remove Host and Domain Names 126
- Display Route Table 126
- Bridge Configuration 127
- Bridge Configuration Menu 128
- IP Over Bridging 129
- 4-56 8000 Series 130
- Bridge Aging Timer 131
- 4-58 8000 Series 132
- Configuration 4-59 133
- Voice Path Configuration 134
- Basic Voice Path Setup Tasks 135
- Voice Configuration Menu 135
- AAL2/LES CAS 136
- AAL2/LES Configuration Menu 137
- Enable/Disable Ports 138
- CAS Options 138
- Configuration 4-65 139
- Manual ATM Pace Control Menu 140
- JetStream 141
- 4-68 8000 Series 142
- CopperCom 143
- CopperCom Configuration Menu 144
- AAL2/LES CCS-ELCP 145
- Variant/Interface Management 146
- Clear AAL2 Channel Statistics 147
- CODEC Management Menu 148
- Port Administration Menu 149
- SIP Management Menu 150
- Configuration 4-77 151
- Set Jitter Delay 153
- Voice Port Settings 153
- Voice Port Configuration Menu 154
- Busy Out Line Settings Menu 154
- Start Mode Selection Menu 154
- Configuration 4-81 155
- Figure 4.96 156
- Figure 4.97 156
- Configure Loop Gain Menu 157
- Display Compander Mode ( 158
- -law, A-law) 158
- Interworking Connections 159
- Figure 4.102 160
- Interworking Connections Menu 161
- FRF.5 DE Mapping Menu 161
- FRF.5 CLPI Mapping Menu 162
- FRF.8 Translation Menu 162
- FRF.8 DE Mapping 162
- Firewall Configuration 163
- DHCP Server Configuration 164
- Enable/Disable DHCP Server 165
- Configure DHCP Client Entry 166
- Display DHCP Configuration 167
- 4-94 8000 Series 168
- Addresses 169
- Display DHCP Entry Details 169
- Multicast Configuration 170
- Multicast Configuration Menu 171
- Figure 4.112 172
- Show IGMP Group 173
- Show IGMP Querier 173
- Show Multicast Routing Table 174
- Show PIM Neighbor 174
- NAT Configuration 175
- Figure 4.113 176
- Configure NAT Port Range 177
- 4-104 8000 Series 178
- Configure NAT Alias Entry 179
- Display NAT Statistics 180
- Display NAT Connection Table 181
- Display NAT Alias Table 182
- Clear NAT Statistics 182
- Setting PPP Options 183
- Derived Timing Menu 184
- Reports Menu 185
- Current Configuration Report 186
- Reports 5-3 187
- Network Statistics Reports 188
- packet buffers, etc 189
- IGMP Statistics Report 190
- Received Packet Information 191
- Sent Packet Information 191
- IP Statistics Report 192
- PIM Statistics Report 193
- TCP Statistics Report 194
- UDP Statistics Report 196
- Clear Network Statistics 196
- Interface Statistics Reports 197
- Display Interface Statistics 198
- Display DLCI Statistics 199
- Display ATM PVC Statistics 200
- Reports 5-17 201
- Common AAL Statistics Report 202
- PPP Statistics Report 204
- Display Bridge Statistics 205
- Media Statistics Reports 206
- Figure 5.7 207
- Received Data 207
- Display ATM Statistics 208
- Reports 5-25 209
- 5-26 8000 Series 210
- Reports 5-27 211
- 5-28 8000 Series 212
- Display Ethernet Statistics 213
- Display POTS Statistics 214
- Route Table Report 215
- ARP Table Report 215
- Bridge Status Report 216
- System Uptime Report 217
- Memory Statistics Reports 217
- Memory Statistics Menu 218
- Tasks Run Time 219
- Zero All Statistics 220
- NTERFACE 221
- Command Line Syntax 222
- Command Line Interface 6-3 223
- 6-4 8000 Series 224
- Command Line Interface 6-5 225
- 6-6 8000 Series 226
- Command Line Interface 6-7 227
- 6-8 8000 Series 228
- Command Line Interface 6-9 229
- 6-10 8000 Series 230
- Command Line Interface 6-11 231
- 6-12 8000 Series 232
- Command Line Interface 6-13 233
- 6-14 8000 Series 234
- Command Line Interface 6-15 235
- 6-16 8000 Series 236
- Command Line Interface 6-17 237
- 6-18 8000 Series 238
- ROUBLESHOOTING 239
- IAGNOSTICS 239
- POTS Diagnostics 240
- Hotline Test 241
- Ring Test 241
- On/Off Hook Test 242
- Troubleshooting the IAD 243
- Cannot receive or send data 244
- 7-8 8000 Series 246
- ERIFICATION 247
- Testing the IAD 248
- Maintenance 248
- 8-4 8000 Series 250
- PPEN DIX 251
- A-2 8000 Series 252
- PECIFICATIONS 253
- Data Features 254
- WAN Features 254
- Network Interfaces 254
- Frame Relay 255
- Configuration and Management 256
- Security Features 256
- Management Interfaces 256
- Diagnostics 256
- Environmental 257
- Connector Pin Assignments 258
- T1/E1 (8216s and 8224s) 259
- Industry Listings 263
- Signal RS-530 V.35 RS-449 265
- Voice Features 266
- Specifications B-17 269
- SDSL (8316s and 8324s) 271
- Link, Voice 284
- Weight: 1.8 lb 284
- B-36 8000 Series 288
- LED Function 292
- Specifications 292
- PPLICATIONS 293
- Voice-only Applications 294
- Voice and Data Applications 294
- Configuring NAT Port Range 295
- Configuring NAT TCP Timeout 295
- Configuring NAT UDP Timeout 295
- IP Filtering 296
- Information Policy 297
- Filtering Interface 297
- Figure D-1 298
- Applications Notes D-7 299
- Filter Rules 300
- Matching Parameters 301
- D-10 8000 Series 302
- Keep History 303
- Dial Plan 304
- Applications Notes D-13 305
- D-14 8000 Series 306
- PP ENDIX 307
- E-2 8000 Series 308
- Glossary E-3 309
- E-4 8000 Series 310
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